FAQ

How do I place my orders?


Placing an order on Banananana is easy. First, find your favourite items by brands, categories or simply by prices. Then, Add it/them to your shopping basket by clicking “Add to Basket” Finally, Checkout!




Do I need an account when placing orders?


There is no need to register for an account to place an order with us; all you need therefore is an email address and the delivery details. However, we still recommend that you register an account with us as it may, in some circumstances, assist us in shipping more efficiently and speed up our processing pace. It is also easier for you to access tracking information for your orders and as well as to view your current and past orders.




How do I create an account?


Creating an account is easy, click login in on the right corner, we only require you to fill in an email address used for future updates of the order and the billing, as well as delivery address so that we know where to deliver your ordered items. We do not store any customer sensitive information at any stage of the registering process.




How can I cancel my orders?


Please refer to our Shipping & Returns Policies for details regarding cancellations.




The price of the item that I have purchase is cheaper now, could I get the refund of the price difference?


Our listing price fluctuate from time to time due to the demand and supply of the specific item. We are unable to issue the refund of the price difference to match current listing price.




What kind of payment method does eGlobal Central accept?


We currently accept Visa, MasterCard. We also accept payment through PayPal.




Can I pay my order by instalment?


We are sorry to inform you that we currently do not accept such payment method.




Do you offer free shipping service?


We offer free standard shipping service on all orders. Standard insurance shipping will cost $2.99. Express shipping will cost $9.99. Express insurance shipping will cost $12.99. You might refer to our Shipping & Returns Policies for more details on our shipping service.




Why is there no information available for the tracking number I am given?


We provide the customers with the tracking number of your package as soon as we have the information. However this may mean that you could receive the tracking number before the courier company has updated their database or uploaded the information to their website. The tracking details will only be available after a while, sometimes taking up to 48 hours. Unfortunately the time required for the tracking number to reflect the status of your package is subject to the courier and it is out of our control.




Where do you ship to?


We currently offer shipping to worldwide.




What if my item ordered is lost or damaged during transportation?


This rarely happens, but to ensure the best service experience to our customer, we provide insurance coverage if and only if the courier company confirms loss of your parcel. To ensure your order safety, you may also consider shipping your order with our standard/express insurance shipping service. For more information please refer to our Shipping & Returns Policies. Should you have an issue about claiming the shipping insurance you may sumbit us a ticket with the following information: 1) Order number, 2) Purchase date, 3) Item SKU & 4) Reason for the claim. We will get back to you as soon as possible.




Could I change my delivery address before or after goods is dispatched?


We are sorry to inform you that we do not accept any changes in shipping address before or after the dispatch of goods.




How do I return my order?


Before returning your order, please read our Shipping & Returns Policies again to make sure that your return claim meets the requirement. You may simply submit your request by opening a ticket with us and our RMA department will normally acknowledge your request and advise the eligibility within 2 working days.




Can I cancel my order if I change my mind?


We do no gurantee but you can submit cancellation requests by opening a ticket with us for your order at any time when the order is still beng processed. Please refer to our Shipping & Returns Policies again for more information.





About US

Banananana established in 2014. We have been providing local babies products shopping services for more than 5 years and have already served more than 500,000 satisfied customers.

And now we are exploring the online world, thank you for your support.

Contact Us

Tel / Whatspp: +852 6437 6266

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